CANCELLATION & REFUND POLICY

This policy outlines DoggyLand’s cancellation, rescheduling, and refund terms. By booking any service, clients acknowledge and agree to the following:

1. GENERAL POLICY

  • All bookings are subject to availability and confirmation.

  • Fees compensate for reserved time, staffing, and facility capacity.

  • Refunds are not guaranteed and are issued solely at DoggyLand’s discretion, except where required by law.

2. DAYCARE SERVICES

2.1 Cancellations

  • Daycare cancellations must be made at least 24 hours in advance of the scheduled drop-off time.

  • Cancellations made with less than 24 hours’ notice may be charged in full.

2.2 No-Shows

  • Failure to attend without notice will result in full service charges and may impact future booking privileges.

3. BOARDING SERVICES

3.1 Cancellations

  • Boarding reservations must be cancelled at least 72 hours prior to the scheduled drop-off date.

  • Late cancellations may result in forfeiture of the deposit or full booking fee.

3.2 Early Pick-Up

  • Early pick-up does not qualify for refunds for unused days.

4. GROOMING SERVICES

  • Grooming appointments must be cancelled or rescheduled at least 24 hours in advance.

  • Late cancellations or no-shows may be charged 50–100% of the service fee, depending on the service booked.

5. WEDDINGS, EVENTS & SPECIAL SERVICES

  • Weddings, event care, and specialty bookings require a non-refundable deposit.

  • Deposits secure staffing, planning, and scheduling and are non-refundable under all circumstances, including weather, venue changes, or client cancellation.

  • Final balances are due as outlined in the service agreement.

6. PACKAGES, MEMBERSHIPS & PREPAID SERVICES

  • Prepaid packages and memberships are non-refundable.

  • Unused sessions do not carry cash value.

  • DoggyLand may, at its discretion, allow credits for future services.

7. DOGGYLAND-INITIATED CANCELLATIONS

DoggyLand reserves the right to cancel or refuse services due to:

  • Health or safety concerns

  • Behavioral issues or undisclosed risks

  • Facility emergencies or operational limitations

  • Regulatory or force majeure events

If DoggyLand cancels a service, clients may be offered:

  • A credit, or

  • A refund for unused services only, at management’s discretion

8. FORCE MAJEURE

DoggyLand is not responsible for cancellations caused by events beyond our control, including but not limited to:

  • Extreme weather

  • Power outages

  • Government orders

  • Natural disasters

  • Emergencies affecting staff or facility safety

No refunds are guaranteed in these circumstances.

9. REFUND METHOD

  • Approved refunds will be issued to the original method of payment.

  • Processing times may vary and are subject to financial institution policies.

10. POLICY UPDATES

DoggyLand reserves the right to modify this policy at any time. The most current version will always be available on our website.